FAQs

WHAT ARE YOUR PAYMENT OPTIONS?

We accept four types of major credit cards (Visa, MasterCard, American Express, and Discover) we also accept PayPal and as well as Shop Pay.

IS ORDERING ONLINE SECURE?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

HOW IS MY ORDER SHIPPED?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.

HOW DO I USE A DISCOUNT CODE?

Click on the “Cart” icon in the upper-right corner of your screen. This will allow you to view all items currently in your cart. Then click "Checkout", you will then be transferred to our Customer Information page. Fill-in the corresponding information needed. You will see a “Discount” field on the upper right part of the page. You need to input the discount code and then click apply. Then verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.

HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?

You will receive an email confirmation containing the Order Number and details of your purchase.

HOW CAN I TRACK MY ORDER?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at Track Your Order.

WHAT IS YOUR RETURN & EXCHANGE POLICY?

Please refer to our Return Policy relating to returns. Our customer service is open 24/7. We will reply to your inquiry as soon as possible.